The organization’s internal IT team was overwhelmed by demands of maintaining aging infrastructure, managing disparate vendor solutions, and responding to continuous support requests. Essential tools like Electronic Health Records (EHR), imaging systems, and scheduling software regularly slowed down or crashed without warning, disrupting patient care. Without a single unified monitoring setup, pinpointing the root of problems or staying ahead with routine maintenance became nearly impossible.

The network also faced serious cybersecurity issues: devices that weren’t properly managed, systems left without updates, and data spread in separate systems opened doors to risk. Internal audits turned up slow or unclear incident responses, spotty backup practices, and endpoint protections that varied too much across departments.